Privacy Policy

Manchester Mobile Mechanic (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect personal information when you use our website (including booking and contact features) and when you communicate with us by phone or WhatsApp.

This website is operated for the purpose of promoting and arranging mobile vehicle repair and related services in Manchester and surrounding areas.

For the purposes of UK data protection law, the data controller is Manchester Mobile Mechanic. If you trade under a registered company name, you may wish to update this page to state the full legal entity name and company number.

When you browse our website

We do not require you to create an account to view our site. Standard server and hosting logs (for example IP address, browser type, and pages visited) may be processed by our hosting provider to deliver the site securely and reliably.

When you contact us

If you use our contact or booking form, we collect the details you submit (such as name, email address, phone number, vehicle or service details, and your message). Form submissions are processed by our form provider (Formspree) and delivered to us so we can respond.

If you call us on 0784 5531351 or message us via WhatsApp, we will handle your phone number, messages, and any other information you choose to share as part of providing quotes and services.

Admin access to the website

Authorised staff who log in to the site’s admin area use a secure authentication service (Supabase). This involves processing account credentials and session data necessary to operate the site content. Visitors to the public site are not asked to sign in.

• To respond to enquiries, provide quotes, and arrange appointments.
• To deliver mobile mechanic services you have requested.
• To improve our website and understand how it is used (where permitted by law).
• To comply with legal obligations (for example record-keeping or responding to lawful requests).
• To protect our business, website, and users from fraud or misuse.

Depending on the activity, we rely on one or more of the following:

• Performance of a contract or steps taken at your request before entering a contract (for example arranging a visit).
• Legitimate interests in running our business, responding to enquiries, and maintaining our website—balanced against your rights.
• Consent, where we ask for it (for example for certain cookies or marketing, if offered).
• Legal obligation, where the law requires us to process data.

We do not sell your personal data. We may share information with:

• Service providers who help us operate the website and forms (for example Formspree, hosting on Vercel, authentication and database services via Supabase).
• Professional advisers where required (for example accountants or lawyers).
• Authorities when required by law or to protect rights and safety.

These providers act under contract and may only use your data for the services they provide to us. Some may process data outside the UK; where they do, we expect appropriate safeguards (such as standard contractual clauses) where required by law.

We keep contact and enquiry data only as long as needed to handle your request, provide services, resolve disputes, and meet legal or accounting requirements. Retention periods vary depending on the nature of the data and our obligations.

Under UK data protection law you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Request erasure in certain circumstances.
• Restrict or object to processing in certain circumstances.
• Data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise these rights, contact us using the details on our Contact page or call 0784 5531351.

Our site may use cookies or similar technologies that are strictly necessary for the website or admin authentication to function. We do not use intrusive advertising cookies on the public pages described here; if we add optional analytics or marketing tools in future, we will update this policy and, where required, ask for your consent.

Our services and website are aimed at adults booking vehicle work. We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will delete it where appropriate.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Please review this page periodically. Continued use of the site after changes means you accept the updated policy where the law allows.

Questions about this policy or your data: use our Contact page, call 0784 5531351, or reach us via the WhatsApp link on the site.